Returns & Exchanges
Returns & Exchanges
A gentle path when the fit is not quite right.
Little feet grow quickly, and sometimes a pair needs a second look. TinyTrek keeps return and exchange support clear, calm, and parent-friendly so families can choose the next step with confidence.
Parent-friendly overview
Start with the shoes, the fit, and a quick message.
Please contact TinyTrek before sending anything back. Include your order details, the item you would like help with, and whether you are hoping for a return or an exchange. Our team will review the request and share the clearest available next steps.
Business days is the standard TinyTrek shipping window for orders. Exchange shipments may follow the same careful rhythm once approved and prepared.
Check the pair
Try shoes indoors on a clean surface and look for toe room, heel hold, and natural movement before outdoor wear.
Contact TinyTrek
Send your order details to info@tinytrek.sbs and let us know whether you need return or exchange support.
Keep items ready
Hold onto packaging and keep the shoes in clean, unworn condition while the request is reviewed.
Follow guidance
We will share the next steps for eligible requests, including how to prepare the pair if it needs to be sent back.
Before sending back
A clean, careful check helps everything move smoothly.
Unworn condition
Return or exchange requests are easiest to review when shoes have only been tried indoors and remain clean.
Original details
Please keep packaging, labels, and order information together until our team confirms the next steps.
Fit notes
Tell us what felt off, such as toe space, width, heel slip, closure comfort, or the style needed for your child’s routine.
Try indoors first.
Clean indoor try-ons make it easier to notice comfort issues before playground or outdoor wear begins.
Think about routine.
A school shoe, sandal, first walker, or playground pair may each need a slightly different fit feel.
Share clear details.
Helpful notes include order information, the child’s fit concern, and whether you prefer a return or an exchange.
We keep it calm.
Our goal is to make each step understandable, practical, and easy to follow for busy families.
Should I contact TinyTrek before returning shoes?
Yes. Please contact us first so we can review the order and share the correct steps for your specific return or exchange request.
Can worn shoes be returned?
Requests are easiest to support when shoes are clean, unworn, and only tried indoors. If you are unsure, send us the details and we will guide you.
What should I include in my message?
Please include your order details, the item involved, whether you are asking about a return or exchange, and a short note about the fit concern.
Can I exchange for a different size?
Size exchange options depend on availability. Our team will help confirm whether the size or style you need is currently available.
Gentle support for little steps
Let us help with the next best fit.
Whether you need a different size, a different style, or return guidance, start with a message and TinyTrek will help keep the process clear.